Elevating Insurance with Outsourcing Assurance

Glocal Insurance is not an extended insurance outsourcing team, we are YOUR team.

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Ensuring Insurance Success

With our strategic partnership and diversified outsourcing portfolio.

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Navigating. Reinventing. Leading the Insurance Outsourcing Industry

Glocal Insurance has specialized insurance outsourcing expertise. We work, you succeed.

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About us

The Power of Outsourcing Strengthening Insurance Services

With extensive experience in handling a range of insurance processes, Glocal Insurance is empowering global insurers, re-insurers, brokers and insurance companies to deliver better customer experiences to policyholders - now and in the future.

Our vendors understand the nomenclature of the policyholder lifecycle and have built outsourcing solutions for inbound insurance sales, outbound insurance sales and back-office processing for new policyholder acquisition and servicing to administration, claims and policyholder retention.

Save up to 70% on in-house costs

Get up and running instantly and scale fast

Zero overhead costs

Access top talent to increase competitive edge

Our Services

Your Insurance Support Warriors: At the Frontline & Backend

We assure returns on your 360* business experience- from the frontline to the backend and everything in between!

Insurance Customer Services

Your hotline and help desk for all calling outsourcing:

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Insurance Call Center Services

Your hotline and help desk for all calling outsourcing:

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Insurance Data Processing and Management

From insurance quotes and insurance certificates to insurance request data handling support– we have software to manage all insurance data.

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Insurance Business Process Management

Manage your insurance workflow better with our team support:

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Insurance Lead Generation Solutions

Getting you high-quality leads with our SEO-optimized content.

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Insurance Accounting, Bookkeeping and Payrolling

We offer daily, weekly, and monthly bookkeeping and accounting services for insurance agents and businesses:

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Insurance Process Frontline Support Services

Our team is available 24/7 to answer calls on your insurance staff’s behalf, promptly address any issues you may have, and ensure that you receive empathetic customer service. We offer a range of frontline support solutions, including FNOL, agent support, and claims management - all delivered in accordance with your brand standards and provided by onshore professionals who are committed to meeting your needs.

Insurance Process Backend Support Services

Our outsourcing solutions are designed to back insurance companies and support them with their back-office processes. By outsourcing insurance BPO services to us, our clients can streamline resources and delegate time-consuming processes like data management, sourcing, sorting, processing, and analysis. Take a look at the complete portfolio!

Outsourcing Powered

Outsourcing Powered by Digital Automation

In an Accenture survey, 61% of consumers favored digital channels for tracking their claim status. Additionally, 53% stated they wouldn't recommend an insurer if digital channels were not available for interaction, while 44% expressed willingness to switch insurers if digital capabilities were lacking.

This means, we’re living in a thriving tech world. That’s why Glocal Insurance’s outsourcing model is built on digital transformation. We use state-of-the-art software to maximize insurance process efficiency and minimize manpower redundancies.

Our digital-first insurance BPO solutions improve risk mitigation, reduce indemnity spending, lower the cost of service and enable superior customer experience.

A Team of Warriors To Relieve Your Insurance Worries

So you can free up time, re-focus on strategizing and scale your insurance business.

Outsource Insurance

Ready to Outsource Insurance Functions to Us? You are 3 Steps Away!

Let us know about your company, specific needs, timelines, budget, work hours, and company plans.

We’ll arrange your team, set up systems, workflows and protocols for seamless project management.

Establish deliverables and quality control procedures and free up more time to refocus on core functions.

Our Client Feedback

Client’s give us many
positive reviews

"Working with Glocal Insurance has been a game-changer for our business. They have a deep understanding of our industry and have provided us with excellent outsourcing support in all aspects of our operations. They have helped us reduce our costs, increase our efficiency, and improve our overall customer satisfaction. We couldn't be happier with the results.”

Adam B.

VP, Calgary-based Insurance Firm

"Glocal’s team is knowledgeable, responsive, and always goes the extra mile to ensure our needs are met. I would like to especially mention their underwriting bulk support given with quality and fast turnaround. Would highly recommend them to anyone in need of insurance outsourcing services.”

Steve R.

CFO, Edmonton Insurance Company

"Since partnering with Glocal, we reduced our overhead costs significantly. The team handles all our data-related work, and the best part is that they deliver without errors. Their expertise and attention to detail have been invaluable in helping us grow our business."

Chan Li

Manager, Winnipeg Insurance Company

"We were struggling to keep up with the volume of calls coming into our insurance business, which was impacting our ability to provide timely and effective customer service. Partnering with Glocal Insurance was a great investment. Their team of experienced professionals handles our calls with a high degree of expertise and professionalism, which has improved our overall customer satisfaction."

Minda S

Project Coordinator

Our Blog & Article

Check latest News,
Insights and More

Understanding the Risks Involved in BPO Operations and How Insurance Can Help

Business Process Outsourcing (BPO) is a common practice that many companies use to reduce costs and streamline their operations. However, BPO operations come with their own set of risks. Understanding these risks is crucial for BPO companies to protect themselves and their clients.

Why BPO Insurance Services Are Essential for Protecting Your Business

In today's business landscape, outsourcing has become a common practice for companies looking to streamline their operations and reduce costs. Business Process Outsourcing (BPO) is a specific type of outsourcing where companies

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Outsource insurance BPO services to Glocal Insurance now.